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one-star rating increase leads to a |
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A simple half-star improvement on Yelp’s 5-star rating makes it 30-49% more likely that a restaurant will sell out its evening seats. |
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72% of consumers surveyed said that they trust online reviews as much as personal recommendations |
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The likelihood that a customer would initiate business with a vendor that has:
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Online consumer reviews are the second most trusted form of advertising with 70% of global consumers surveyed online indicating they trust this platform, an increase of 15% in four years. The study compared trust in advertising through websites, TV ads, Radio ads, newspaper ads, billboards, online banner ads and more. |
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While
82% of respondents find a local business from word-of-mouth, 66% find a local
business from the Internet |
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94% of smartphone users look for local information on their phone and 90% take action a result, such as making a purchase or contacting the business. |
Click on each logo to access web reference
A: Yellow Pages are no longer widely used and have been replaced by local online search.
The twist - local search includes ratings and reviews.
A: According to a Harvard Study, some businesses have reported up to a 20% drop in sales due to negative reviews. And for each star rating increase or decrease, businesses may lose or gain 5% to 9% in sales.
A: ReviewInc turns happy customers into brand enthusiasts which increases your business’ sales. See real reviews from happy customers. Share great reviews on the review sites that matter the most. Increase your star ratings, and get new customers in the door!
A: ReviewInc is groundbreaking new technology. It is the only software that lets you and your business easily collect real reviews from happy customers, and share them on the review sites that matter most. While there are other tools that enables you to monitor your online reviews, ReviewInc is the only end-to-end solution for organic reviews.
A: Any local merchant previously listed in the yellow pages. This works for brick and mortar locations, as well as home-based businesses that service others (plumbers, electricians, etc.).
A: Individual product lines (i.e. beef jerky or specific electronics) sold in local stores, and single websites without physical locations.
A: Complainers are motivated to complain. Happy customers are less motivated to share positive information.
A January 2012 study of 1.6 million listings on Google+ local showed that:
A: We track your online reviews across over 100 review sites with daily and weekly reports. You may receive daily reports of ratings and reviews on the review sites that matter for each of your locations.
A: We create a custom website that serves as a landing page where all your customers can leave reviews. On this page, customers can easily submit reviews and star ratings of your business. These can be branded, linked, and embedded into your website and Facebook business page seamlessly.
A: Yes. Our custom website makes it easier for customers to submit reviews easily via many means, including smart phone, tablets and kiosks. We also offer pre-configured Kindle Fires and/or Apple iPad tablet computers for review capturing. Alternatively, we offer free configuration instructions for your own tablets and smart devices.
A: Custom tablets give your in-store customers the perfect user experience for review collection. They can organically submit a review without leaving the store, earn a discount or coupon on-the-spot, and share their review with friends before they even leave.
A: Yes. Our platform includes social sharing tools that make it easy for your customers to recommend your company via email, Facebook and Twitter.
A: No. We respect your relationships with your customers. We help you cultivate them, not destroy them. For that reason, we will never harass your customers or contact them on your behalf.
A: Yes. Our platform integrates coupons and referrals that allow you to reward customers for their positive feedback. You can decide what the coupon can be, and when a customer can use it.
A: Yes. The review is collected in real-time in our secure database. Our platform includes customer sharing pre-filters to ensure that only happy customers are asked to share on your behalf, which is fully compliant with all terms of use of third party review sites.
A: There are many other benefits, including:
A: Yes. An instant alert for any star range can be set up, and immediately sent to the appropriate person to address.
A: ReviewInc sends automatic follow-up emails to happy customers who rate your business 4-5 stars. They are then asked to share their review on popular review sites that matter most.
A: No. Certain review sites, like Yelp, filter reviews that are poor quality. High quality reviews speak from a unique first person experience and are less likely to be filtered.
A: It varies, but it depends on the number of review sites you are sharing consumer reviews to – as well the quality of your previous reviews. Our organic and steady approach takes between 1 to 4 months to significantly increase your ratings.
A: Our Customer Portal lets you examine your reviews, where they came from and choose which review sites your customers are encouraged to be shared on. The Customer Portal is a secure database and your customers' information is always protected.
A: Upon signing up, we will give you a unique login and password to your Customer Portal to access anytime.
A: ReviewInc supports businesses with multiple locations so you can track the listing verification, local search ranking and reviews of each local branch.
A: The happy customer postings are compliant with all major review sites. We only encourage the sharing of real reviews from real customers.
A: Upon signing up, you will be contacted by your Project Manager, who will help you setup and configure your account, custom website, and Customer Portal.
