Chicago Business Files Lawsuit Over Negative Yelp Review

By March 13, 2015 November 21st, 2018 Online Reviews, Yelp

A North Park neighborhood business is suing a husband and wife for writing a negative review on Yelp, accusing the couple of libel.

Zwick Window Shade Co., 3336 W. Foster, takes issue with a Feb. 6, 2014 review where a customer claims she and her husband never received a set of blinds ordered from Zwick, according to the lawsuit filed Friday in Cook County Circuit Court.

“Still waiting on blinds ordered nearly 4 months ago that were supposed to take 3 to 6 weeks,” the reviewer wrote. “My husband and I like to support small, family-run businesses when doing home improvement projects.”

The two-star review states Zwick’s service was excellent, but the delay in receiving the product was frustrating.

More than four months after the Oct. 16, 2013 purchase, Zwick delivered and installed the blinds, the suit said.

But the claims in the suit that, because the blinds were eventually delivered, the Yelp review is making “misrepresentations about the alleged non-delivery of the blinds” and is essentially false.

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