Your online business reputation represents your brand. Brand management is dependent on successful reputation management. Reputation Management is the key to successful “Transparent Marketing” – the next generation of marketing – where customers find you instead of you finding the customers.
90% of consumers say buying decisions are influenced by online reviews
88% trust online reviews as much as personal referrals
80% of consumers would try a business that had a rating of 4 stars or more
83% of business owners, executives or marketing leaders correlate revenue growth with just a one-point star rating improvement
78% of business leaders correlate a decrease in business with just a one-point star
14% of consumers would try a business that have a rating of 3 stars
9% increase in revenue correlated with just one-star rating improvement
49% increase in seats sold with only a half-star improvement
66% of consumers find a local business from the Internet
Frequently Asked Questions
The paper based yellow pages have been replaced by local online search, with a twist: local search results display star ratings.
According to a Harvard Study, some businesses have reported up to a 20% drop in sales due to negative reviews. And for each star rating increase or decrease, businesses may lose or gain 5% to 9% in sales.
ReviewInc turns customers into brand enthusiasts which increases your business’ sales. See real reviews from happy customers on the review sites that matter the most. Increase your star ratings, and get new customers in the door!
ReviewInc is the only easy to implement end-to-end solution for organic reviews encompassing monitoring, collecting, and amplifying reviews.
The ReviewInc solutions cover an industry leading 750 Review Sites and connects with over 500 counterpart systems (CRM, Social Media, Help Desk, Newsletters), so we can work your way.
Any local merchant previously listed in the yellow pages. This works for brick and mortar locations, as well as home-based businesses that service others (plumbers, electricians, etc.).
Individual product lines (i.e. beef jerky or specific electronics) sold in local stores, and single websites without physical locations.
Complainers are motivated to complain, while happy customers are more silent and passive.
We track your online reviews across over 750 review sites with daily and weekly reports. You may receive daily reports of ratings and reviews on the review sites that matter for each of your locations.
ReviewInc creates a custom website that serves as a landing page where all your customers can leave private feedback. On this page, customers can easily submit reviews and star ratings of your business. These can be branded, linked, and embedded into your website and Facebook business page seamlessly.
Yes. Our custom website makes it easy for customers to submit reviews via many means, including smart phones, tablets and kiosks. We offer free configuration instructions for your own tablets and smart devices.
Yes. The ReviewInc platform includes automated posting to social media channels, as well as social sharing tools that make it easy for your customers to recommend your company via email, Facebook and Twitter.
Our platform allows you to communicate with your customers about your business. We do not use your customer contact information for any other purpose.
Yes. Our platform integrates coupons and referrals that allow you to reward customers for their private feedback. You can decide what the coupon can be, and when a customer can use it.
Yes. An instant alert for any star range can be set up, and immediately sent to the appropriate destination (email, webhooks, social media, help desk ticketing, CRM case, etc.).
In additional to social media automations, ReviewInc sends automatic thank you and follow-up emails to your customers. They are then asked to share their review on popular review sites that matter most.
No. Certain review sites filter reviews that are poor quality. High quality reviews speak from a unique first person experience and are less likely to be filtered.
It varies, but it depends on the number of review sites you are sharing consumer reviews to – as well as the quality of your previous reviews. Our organic and steady approach usually takes between 1 to 4 months to significantly increase your ratings.
The dashboard lets you filter and report on just about anything you can image.
Upon signing up, we will give you a unique login and password to your Customer Portal to access anytime.
ReviewInc can handle businesses with up to 50,000 locations. The user access can be infinitely sliced for regional and local access.
ReviewInc only encourages the sharing of real reviews from real customers, which is compliant with all review sites.
Upon signing up, ReviewInc will help you setup and configure your account, custom website, and Customer Portal.